Careers

• Receive and respond to client incoming telephone calls utilizing standard customer service skills.
• Monitor and respond to client incoming emails using standard email etiquette and/or predefined standard email responses.
• Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve as many contacts as possible on first contact.
• Meet or exceed the level of service defined for each client when responding to all incoming incidents.
• Escalate to other resolving teams in a timely manner when not able to resolve.
• Communicate effectively with Sales Account Managers
• Troubleshooting and repairing issues with the following:
• Servers
• Workstations
• Network Printers
• Local Area Networks both wired and wireless
• Firewalls
• Antivirus/Malware Software
• Industry specific software applications
• Setup printers, patch and plug in phones and desktops to the network, configure network setting on devices.
• Replace equipment as needed, update and install software as needed, troubleshoot and monitor the smooth operation of the end user devices.

• Associates Degree
• 1 or more year of experience preferred in related field
• Effective troubleshooting skills
• Effective analytical skills
• Effective organizational skills
• Ability to work flexible hours and/or on-call as needed
• Requires strong knowledge of Microsoft Office; i.e.: Word, Excel, Outlook
• Excellent interpersonal and collaboration skills to work effectively with customers and teams throughout organization
• Professional telephone etiquette
• Technical Skills:
• Windows 7, Windows 10
• Active Directory
• Business Class Firewalls
• Microsoft Office
• Network/LAN connectivity

• Associates Degree or higher
• Knowledge of TCP/IP and LAN/WAN topologies and configurations

Compensation Package:

• Fair Value Hourly Pay
• Health & Dental Plans
• Simple IRA Matching
• Flexible Work Hours, Vacation & Sick Time
• Various Discounts: YMCA Membership, Employee Purchases, etc.